COVID-19: IMPORTANT NOTICE TO PATIENTS

Our office will remain open as long as we can offer a safe and healthy environment for both our patients and our team. We remain committed to delivering exceptional care to you while doing our part to reduce the spread of COVID-19, including monitoring the health and wellbeing of our staff, and maintaining universal precautions at our facility.

Starting Tuesday, March 17th, and continuing until further notice, we are changing our clinic admission procedure because of the coronavirus disease outbreak. Your appointment may be affected. Please read all this information carefully.

If you currently feel sick, please reschedule your orthodontic appointment and call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours. 

Please also reschedule your appointment if you have traveled outside the United States in the last two weeks to an area affected by the coronavirus disease. Right now this list includes China, Iran, Europe, United Kingdom, Ireland, and South Korea. However, this list of countries continues to change, so it’s a good idea to check this Center for Disease Control and Prevention website for updates on the affected countries.

To reschedule an appointment or if you have questions, please call us at 239-260-2100 or email info@campbellbraces.com.

Frequently Asked Questions for Patients
What is Coronavirus?
Coronaviruses are a large family of viruses, some causing respiratory illness in people and others circulating among animals. Rarely, animal coronaviruses can evolve and infect people and then spread between people. Previous coronavirus outbreaks have included Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). COVID-19 is the disease caused by the novel coronavirus, SARS-CoV-2.

Although we have a lot to learn about this virus, it appears to spread like other respiratory viruses – by people with the infection coughing and sneezing. These droplets are inhaled by other people or moved to the eyes, nose or mouth by contaminated hands.

What are the symptoms of COVID-19?
Symptoms of COVID-19 are flu-like and include fever, cough, sore throat and shortness of breath. Most people develop only mild symptoms, but some people, usually those with other medical complications, may develop more severe symptoms, including pneumonia.

I have a scheduled appointment at Campbell Orthodontics. What should I do?
If you or your child currently feel sick, please reschedule your orthodontic appointment and call your physician. This is especially true if you have a fever, cough, sneezing, or shortness of breath. The same thing applies if you have had any of these symptoms in the last 48 hours.

Please also reschedule your appointment if, in the past two weeks, you or your child have either been in close contact with someone who is infected with COVID-19, or have returned to the United States from an area affected by the coronavirus disease. Right now this list includes China, Hong Kong, Iran, Italy, Japan, Singapore, South Korea, Taiwan, Thailand, or Vietnam. However, this list of countries continues to change, so it’s a good idea to check this Center for Disease Control and Prevention website for updates on the affected countries.

To reschedule an appointment or if you have any questions, please call us at 970-453-4244

What do I do if I have COVID-19 symptoms?
If you have an appointment at Campbell Orthodontics, do not come in. You can reschedule your appointment but calling us at 239-260-2100, or emailing info@campbellbraces.com.

If you do feel ill, don’t panic. Most people who get the novel coronavirus disease have only minor symptoms and do not need medical care. However, you should contact your doctor to inform them of your symptoms and get advice.

If you have a mild case, your doctor may advise you to treat your symptoms at home. Staying home also helps prevent you from exposing other people to the disease.

For those who have a more serious case, call before you head to the urgent care or emergency room. That will help the medical team prepare for your arrival, so you can receive the fastest and best possible care. It will also help them to protect other people from your infection.

Should I be tested for COVID-19?
Testing is typically conducted by taking a swab at a health care provider’s office. Call ahead before visiting your health care provider.

Health care providers may test any patient in whom they suspect COVID-19. While testing is becoming more available, there are limitations in health care providers’ capacity to obtain samples and process lab results rapidly.

While there are no restrictions who can get tested, not everybody who feels ill needs to be tested, particularly if you have mild illness. If you are sick with fever, cough or shortness of breath, and are in a high-risk group, call your health care provider to discuss whether you should be tested for COVID-19.

What should I do to keep myself and those close to me safe? 
The most important steps to take are the same as for every cold and flu season: Wash your hands frequently for at least 20 seconds with soap and hot water. Use alcohol-based hand sanitizer if you cannot wash. Stay home if you are feeling ill. If you experience symptoms, call your doctor’s office. They will help you determine if you need to be seen and provide you with instructions for seeking medical care.

If you are at higher risk of severe illness, you should stay home and away from large groups of people as much as possible, including public places with lots of people and large gathering where there will close contact with others. People at higher risk include:

  • People age 60 and older
  • People with underlying health conditions including heart disease, lung disease, or diabetes
  • People who have weakened immune systems
  • People who are pregnant

Thank you for your understanding in this uncertain time. We are serving our patients in the safest manner possible by following the advice of the U.S. Centers for Disease Control and Prevention under these difficult circumstances. In doing this, we will safeguard the health and safety of our patients, our care providers, and the whole community. We hope you understand, and we thank you for your cooperation.

Sincerely,
Dr. Erika Campbell & the Campbell Orthodontics Team

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